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Q: I have a student who signed up for the wrong class and his instructor accidentally accepted his enrollment and added him to the class. How do I move the student to the correct class? (EMSTesting.com)

This article was published in our November 2013 Newsletter by David Smith, EMSTesting.com Customer Advocate

Q: I have a student who signed up for the wrong class and his instructor accidentally accepted his enrollment and added him to the class. How do I move the student to the correct class?

A: Actually, you can’t. The reason we have instructors approve student enrollment before they’re accepted into a class is because students are notorious for signing up for the wrong class. When you deny their enrollment application for an incorrect class the program sends them an email letting them know their enrollment was denied by the instructor, but allows them then to try and enroll in another class(and hopefully make sure it is the correct one this time).

However, if the student has already been accepted into the class, although you cannot move them into the correct class, you do still have the ability to deactivate their account and allow them to sign up again.

To do this, make sure your role is that of an Instructor and click your class name. Now click “Edit Class” and select the “Students” tab. Listed under the “Current Students” drop-down you should see the name of the student who does not belong in the class. Click on the students name and drag and drop them on the “Assume Identity” tile. You are now logged in as the student (which you can always confirm by scrolling the top of the page and checking “Logged in as:”).

Now click the “My Profile” button near the top-right of the page and it will bring up the account information for that student. To deactivate their email address and make it available for the student to use again to sign up for the correct class, change their email address in some way (it could be changing it to “Bill@yahoo.com” or “Billdugbdlufdhfvld@hotmail.com” or even “Bill@aol.NOT”). You could also add “DISABLED” on to the end of their first name to help signify later on that they are, in fact, disabled.

Click “Save” in the lower-right corner and the account is now disabled. To get back to your own account, click “Back To My Account” in the upper-right. The student can now go back to EMSTesting.com and create a new account with their original email address and hopefully sign up for the correct class.

But if they’ve applied to the class, been accepted by an instructor, AND paid for the class, well, now it’s time to get in contact with us and one of our customer support staff should be able to make sure the student is all taken care of.