Q: My student purchased an access code for the wrong provider level from the bookstore (or online vender). Can they still use that to pay their course enrollment fee, or do they need to return it and exchange it for the correct one?

A: The answer used to be that students had to return the access code to whoever they purchased it from, as access codes have different values based on the provider level, and based on whether it is an EMSTesting.com access code or a Platinum Planner access code. There was not a way for a student who purchased an access card of a lower value to apply it to a course of a higher value and then just pay the difference.

With the newest update to the website though, when a student enters an access code to pay for course enrollment, it will display for them the value of the code, and which program and provider level it was originally for. If the code if of a lesser value than the enrollment fee(ex. an EMSTesting EMT($48) access code trying to pay for EMSTesting AEMT($65) course enrollment), the student can still use the access code, and then just pay the difference with their credit card.

This even works across platforms! So an EMSTesting Paramedic($95) access code could be used to pay for a Platinum Planner Paramedic($85) course(with $10 left on the access card), or the student could use a Platinum Planner Paramedic($85) access code to pay for enrollment in an EMSTesting Paramedic($95) course, and then pay the $10 difference with a credit card.

But as always, a student paying for enrollment in an EMSTesting.com course and also a Platinum Planner course, does have to pay for each course they want to enroll in(ie. One access code does not pay for 2 courses, or for a course each in both programs).

We recognize the hassle involved with going back to a bookstore or contacting an online vender trying to exchange codes(especially for physical access cards if the silver strip has already been scratched off), so this is just one of the things we’ve done in the websites to hopefully lighten your load.