Our Promises

Platinum Tests 100% Guarantee on passing the NCLEX-RN® on the first attempt!

Any nursing candidate who meets the following requirements will be guaranteed to pass the NCLEX-RN® on his/her first attempt or they will receive their Platinum Tests program fee returned.


  • Must have received a good and/or exceptional rating in all 4 areas and overall in a Platinum timed comprehensive computer adaptive test.
  • Must have taken the NCLEX-RN® within at least 4 months of completing requirements for taking the NCLEX-RN®.
  • Must provide official documentation of his/her notification of failure of the NCLEX-RN®.
  • Must provide the request for reimbursement using the form provided and completing all portions to include the feedback section regarding the Platinum testing process.

EMSTesting 100% NREMT First Time Pass Guarantee

After years of improved student results we guarantee that you will pass the NREMT written portion on the first attempt. If you qualify for the guarantee as outlined below, you will receive your EMSTesting program fee returned.

In order to qualify for the guarantee, the student and school must have satisfied all of the following. The student must have:

  • Participated in all of the admission assessment evaluations to include:

    • Reading assessment (and must demonstrate a reading level at or above the following):

      • EMR – 6th Grade
      • EMT – 8th Grade
      • AEMT and Paramedic – 10th Grade
    • Learning Preference with the school assigning seating based on learning preferences.
  • Viewed the help videos of: How To Read a Textbook, How To Take a Test, and How To Study.
  • Evidence of taking at least one online “Quiz” or “Test” per module administered within EMSTesting and with additional evidence of progressive testing.
  • Attained a passing score on one of the Platinum Final Exams at the level the student is working toward.
  • Achieved a score of at least two “Exceptional” and the remaining scores at least a “Good” on a timed, comprehensive computer adaptive test involving all of the categories offered by Platinum Educational Group’s Adaptive Testing portion.
  • Taken the Registry test within at least 3 months of the last class session.
  • Submitted the request so that Platinum Educational Group receives the request within 30 days of receiving the Registry Test results.

Please Note: If all of the above are met, and there is no obvious evidence of cheating or fraud, and the student fails on the first time taking the written National Registry Examination, all the student has to do is submit proof of their failing results along with their request for money back using the form provided.

EMSTesting & Platinum Tests Refund Policy

Platinum Educational Group and any associated providers of this service do their best to provide you with excellent customer service.

If you are experiencing technical difficulties or just need help with our sites, contact our help desk at 616-818-7877 or contact us at platinumed.zendesk.com.

PEG recognizes that there will be times when our service cannot be used and requires a refund to be issued.

Refund will be issued for the following reasons:

If the client finds he or she is unable to use this service due to technical issues that cannot be rectified by our team in a timely manner.*

If the student discovers during the first 10 days that they are not enrolled in the correct program or withdraw without using the system.*

*All request for refunds will be documented in written form. Refunds are subject to an administrative restocking fee of up to 30% of list price. Credit refund requests must occur within 30 days of signing up for a class. PEG should have a record of a help ticket submitted via our help desk.

In cases where a student obtained an access number or card online from any source, but use their own credit card instead of the access code/card may be issued a refund if within 30 days of signing up. In these situations, the refund will be subject to a 30% restocking fee to cover bank fees and administrative charges.

Attention students seeking a refund: Our computer adaptive testing portion is designed to allow the student to experience a test like the National Registry, NCLEX or other adaptive testing experiences. It is not designed to be tutorial in nature and does not provide question/answer review. It does indicate on which learning objectives the student is strong and/or weak in. Platinum Educational Group does not issue refunds for students who are dissatisfied with the level of feedback from the CAT experience alone. For more information, review our guarantees on our promises page: www.platinumed.com/promises

Platinum Educational Group Transfer Policy

PEG recognizes that there will be times when enrollment mistakes are made and a transfer within our software is requested.

Transfers will be allowed for the following reasons:

  • Transfer request is for another course/class within the same institution, at the same or lower provider level; if transfer is to a lower level course/class, the difference will not be refunded.
  • The student of an active account is enrolled within their institution for the wrong course/class or if the instructor requests the transfer due to their own enrollment acceptance error.
  • The student is active within the software and has to change course/class due to a shift scheduling change, to another similar course/class at the same institution.
  • Transfer requests from one closing institution to another active institution for a course/class at the same or lower provider level, is considered on a case by case basis.
  • If an institution waives tuition to another course/class at the same or lesser provider level, then we will waive the transfer fee, as well.
  • Active military deployment or reassignment.

Transfers will NOT be granted due to:

  • Student quits or fails their original course/class for any reason and now wants to enroll in a later course/class.
  • Student had opportunity to use the access card/code in an active course/class and failed to use the access then, and now the student wants to enroll in a later course/class with the same access card/code.

PEG’s transfer procedure

  • All transfer requests will be documented in written form from the client instructor or administrator; not a request from the student alone.
  • Transfers are subject to administrative fee of up to 30% of the list price.

PEG reserves the right to change this policy at any time, and can decide transfer requests on a case-by-case basis.

Terms and Conditions of Use



Any use of EMSTesting.com, Platinum Planner, and/or any other content (including for all purposes text, graphics, logos, icons, images, data compilations, software, etc.), information, or materials of PEG is subject to these terms and conditions, which are deemed accepted by paying for any use and/or any other use of the website(s) and/or the content, information, or materials of PEG (and any such use will serve as an electronic signature agreeing to these terms and conditions). Any additional or different terms proposed, or any attempt by any user to vary in any degree these terms and conditions, are hereby objected to and rejected. Failure to comply with these terms and conditions can result in suspension or termination of membership or use in the sole discretion of PEG.


These terms and conditions embody the entire agreement and understanding between a user and PEG and supersede all prior agreements and understandings relating to the subject matter hereof, whether oral or written. These terms and conditions are subject to revision in the sole and absolute discretion of PEG and any continued membership and/or use are conditioned on each user’s agreement to such future revisions. Changes to: these terms and conditions; site content, information, or materials; and PEG policies, as well as other communications to users, may be made in the discretion of PEG and may be posted on the website(s) of PEG or otherwise communicated, including electronically, as determined by PEG.


Access to EMSTesting.com, Platinum Planner, and/or any of the content, information, and materials of PEG is provided only on and subject to the terms and conditions set forth herein. When a specific number of individual user licenses and/or other access, including student access, are granted, such access constitutes a limited, nonexclusive, and nontransferable right to use EMSTesting.com, Platinum Planner, or the other content, information, or material of PEG, as applicable. For students who do not pass or drop a class, a new fee may be required. Use is expressly limited to the intended purpose, such as normal testing functions or scheduling and skills tracking, as applicable. Users are expressly prohibited from storing and/or retrieving, downloading, copying, cutting and pasting, transcribing, or otherwise duplicating or distributing, displaying, posting, or modifying any PEG content, information, or materials. No use for commercial, political, or public purposes is permitted.


PEG reserves the right to terminate any contractual relationship or any part thereof and/or any other use if a user fails to comply with any of the terms and conditions herein as determined by PEG in its sole discretion. No use of any content, information, or materials of PEG is permitted after any termination of use.


Each user agrees to published prices which can be changed at any time upon advance notice from PEG.


None of the content, information, or materials of PEG are offered as a standard of care and there is no guaranty of completeness. Users of such content, information, or materials are responsible for verifying that content, information, and materials meet a user’s need for such content, information, and materials. PEG is not responsible for the accuracy, legality, reliability, or appropriateness of such content, information, or materials and use of the same and website(s) of PEG is at each user’s sole risk. All content, information, and materials of PEG, including compilations, are the exclusive property of PEG and are protected by applicable law, including U.S. and international copyright and trademark laws.


PEG shall not be liable for, and no breach by PEG shall occur as a result of, failure to perform PEG’s contractual responsibilities if such failure is due to causes beyond PEG’s reasonable control, including, without limitation, acts of God, users, civil or military authority, judicial action, fires, floods, epidemics, quarantine restrictions, strikes, war, riots, delays in transportation, or inability due to any other causes. Further, PEG makes no representation or warranty that its website, content, information, or materials will be uninterrupted, error-free, or free from any other problem that may impact the user.




Notwithstanding anything to the contrary, a user’s remedies hereunder shall be limited to a refund of any amounts paid to PEG and shall specifically exclude any other damages, including direct, indirect, special, incidental, consequential, and punitive damages or other additional or further rights or remedies whether provided in law or equity. The liability of PEG for any and all claims of any kind for any loss or damage arising out of, in connection with, or as a result of a user’s relationship with PEG, or from any performance or breach, shall in no event exceed the amounts paid to PEG by such user.


PEG shall exclusively own all right, title, and interest in its website(s), content, information, and materials. No rights of ownership are conveyed to any users, each of whose rights of use are limited as set forth herein. Each user agrees to promptly notify PEG of any potential or possible illegal or inappropriate use of the content, information, or materials of PEG and further to assist PEG in addressing any suspected illegal or improper use of the content, information and materials of PEG by any user and any other person within a user’s control.


A user shall consider all content, information, and materials of PEG to be confidential and shall not disclose any such content, information, or materials to any other person or use such content, information, or materials for any purpose other than as contemplated herein.


If appropriate, users shall maintain all necessary insurance coverages appropriate for such user, including liability insurance.


Users will comply with all applicable state, federal, and local laws, rules, and regulations (including HIPAA and FERPA) in the use of the website(s) content, information, and materials of PEG. These terms and conditions and a user’s relationship with PEG shall be governed by and construed in accordance with the internal laws of the state of Michigan, without regard to its conflicts of laws principles. Any dispute relating in any way to PEG shall be submitted to confidential arbitration in Grand Rapids, Michigan, except to the extent a user has violated or threatened to violate the intellectual property (patents, trademarks, trade names, copyrights, etc.) of PEG in which case PEG may seek injunctive or other appropriate relief in any state or federal courts located in Michigan (and users hereby consent to exclusive jurisdiction and venue in such courts). Arbitration shall be conducted under the prevailing rules of the American Arbitration Association and an arbitrator’s award shall be binding, and may be entered as a judgment, in any court of competent jurisdiction


Any provision of these terms and conditions which is prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof.


All claims for money due, or to become due, from PEG shall be subject to deduction or setoff by PEG by reason of any counterclaim or liability arising out of any transaction with a user.


Users are prohibited from damaging, disabling, or disassembling any of the property of PEG. Any violations of these terms and conditions can subject a user to any and all applicable damages incurred by PEG, including, but not limited to, charges of $250 per hour to correct or revise any content, information, and materials of PEG which have been compromised by a user or any party within a user’s control.


These terms and conditions hereby incorporate any and all other policies and procedures of PEG, including any refund policy, which are also subject to change in the discretion of PEG.


User is solely responsible for user’s, and anyone within user’s control, use of the content, information, and materials of PEG, including for determining who may use PEG’s website(s). User acknowledges and agrees that user is responsible for whatever material user submits to PEG and user agrees to never post or otherwise disseminate any unlawful, defamatory, libelous, threatening, obscene, harassing, vulgar, unprofessional, or otherwise inappropriate information.


User agrees that any information or materials it provides to PEG may be used by PEG for any lawful purpose (including research and disclosure to regulatory authorities). PEG will maintain user records and make them available to users in accordance with the policies of PEG.


For quality improvement and educational research purposes, any results, feedback, comments, and other testing related data may be collected; provided, however, confidentiality of the same will be maintained as reasonably appropriate.