A: The answer used to be that students had to return the access code to whoever they purchased it from, as access codes have different values based on the provider level, and based on whether it is an EMSTesting.com access code or a Platinum Planner access code. There was not a way for a student […]
Category: faq
Q: Is there a way that Platinum Planner can send out automated emails to clinical sites that show them what clinical shifts students are on?
A: Yes. As a School Administrator, if you go to “Courses/Classes/Sites” in the red toolbar, you can select “Manage Calendar Emails”. The “Active” tab will display all of the current and ongoing scheduled emails you have set up, while “Flagged” will show any scheduled calendar emails you have deactivated and are no longer sending. To […]
Q: As a Teacher, is there a way for me to set up labs in Platinum Planner so that students can sign up for them, much like they do for clinical opportunities?
A: Yes! The programmers have recently done an update to Platinum Planner to allow teachers the option to create labs and allow students to sign up for them, rather than automatically add each student in the class to them. To do this, start by making sure your role is set to “Teacher” in the upper-right […]
Q: My students have been reporting to me that they cannot take their tests when I activate Platinum Secure Testing. Is there any advice that I can offer them to help them gain access to their tests?
A: Platinum Secure Testing is a secure testing browser designed to allow students to take online tests, but prevent them from accessing other websites while they test or running certain applications like Messenger, Skype, or other communication applications. As it does require that students close these other applications before Platinum Secure Testing will allow them […]
Q: I Can’t Find the Answer In My Book?
by Doug Smith, CEO A: This along with “What textbook do you use?”, “Where is this referenced in the Textbook?”, or “My textbook says___” are common comments and questions we hear. I think describing how Platinum Educational Group develops and validates its questions may help answer these questions. Platinum Educational Group started by writing at […]
Q: My card does not work, what can I do?
by Tom Gottschalk, COO A: Routinely our customer service advocates manage help requests that begin with something like, “My card does not work” via our Zendesk support portal. This particular report often can be broken down into four main categories when we discover what you really mean by that statement. The candidate is using a […]
Q: I added skills to my Course in PlatinumPlanner.com but my students cannot find them in an opportunity or lab?
by David Smith, Customer Service Advocate A: If you are certain that you added the skills to the course, then check to make certain you also added the skills to the class. Go to “edit class” and click on “display all” in the upper right corner of your screen. You will then have access to […]
Q: My student submitted an opportunity in PlatinumPlanner.com but I cannot find it anywhere on the teacher side!
by David Smith, Customer Service Advocate A: Check to see if the student submitted opportunity became disassociated with the class that the student is enrolled in. If the opportunity is no longer linked to the class, and you are not the teacher, the system does not “know” to send the documentation to you. You can […]
Q: I am a student and I signed up for an opportunity in PlatinumPlanner.com but I do not see it on my calendar.
by David Smith, Customer Service Advocate A: Check the opportunity details to see if the opportunity requires teacher approval. An opportunity waiting for teacher approval will not show until it is approved. Click here to see the next new Q&A! […]
Q: I am a teacher and I created a class in PlatinumPlanner.com that I can see, but my students do not see it to enroll! What’s wrong?
A: Most likely the answer to this dilemma is that the field “Maximum Students” was left at 0. Therefore, the program thinks the class is “full” and not available for enrollment. This is easily fixed by going to “Manage Course Classes” and selecting the red “Edit” link to the far right of the class in […]